Frequently asked questions

Welcome to the Manhattan a self-service hotel. We do not have a Front Desk. Our virtual front desk is open from 9am-7pm. If you need assistance please text us at (719) 221-0055 For non-emergancy questions please email us at info@manhattanhotelsalida.com.

A four-digit code will be texted the day of check-in to your cell phone number provided at time of booking. This 4-digit code will grant access to your Hotel Room only. Check-out: 11:00 am Check-in: 3:00 pm. Your code will expire at that time. No further steps required to complete your check-out. Do you offer early check-in or late check-outs? We do our best to accommodate these requests, please email us at info@manhattanhotelsalida.com to arrange this special request prior to check in. Quiet hours are from 10pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given.

We recommend visiting City of Salida Public Parking https://salidachamber.org/salida-parking-map/ Loading/ Unloading on F Street in front of The Manhattan Hotel/Boathouse. There is 2-hour parking along F Street. For overnight parking we suggest parking at the Boat ramp on the backside of the Hotel on G street & Sackett street. Parking is also available across the river where it states, no overnight (camping) parking!

The Manhattan Hotel entrance is located at 228 N F Street on the second story, above the Boathouse Resturant. The main entrance is located down the walkpath in between Chill Icecream and Salida Vibes Shop. The middle door with the Manhattan logo is the main hotel entrance. At the top of the stairs are rooms 1-5. Loading/ Unloading on F Street in front of The Manhattan Hotel/Boathouse. There is 2-hour parking along F Street. For overnight parking we suggest parking at the boat ramp on the backside of the Hotel on G street & Sackett street. There is a sign that says no overnight parking on boat ramp, that means the boat ramp going into the water. Not the parking lot. Parking is also available across the river. It states no overnight (camping) parking!

The WIFI network is "Boathouse Manhattan" no password is required.

All Access codes are sent out via text to the phone number on file when booking the reservation day of check-in prior to 3pm. -If you have booked your room same day as check in. Please text 719-221-0055 your name and that you have not received your code and we will promptly send that information over. -If you have not received your code by 3pm check-in, Please text 719-221-0055 your name and that you have not received your code and we will promptly send that information over as well as confirm the phone we had on file and ensure why you did not receive your code.

Any and all cancellation situations (that are not the responsibility of our hotel) are treated as any other (including, but not limited to, health issues, weather, work or family problems, forest fires, strikes, acts of God, etc.). Please bear these possibilities in mind prior to purchasing your reservation, but also understanding that last-minute cancellations often prevent other customers from booking rooms. • Reservations can be cancelled 7 days prior for a full refund. • Reservations cancelled between 7 days-24 hours will not be charged the remaining 50% balance. • Cancellations within 24 hour notice will be charged in full and no refunds will be given past this cut off date. Guests who wish to check-out prior to their original check out date will not be eligible for a refund or credit.

We love our furry friends, however, there is a No Pets allowed Policy at the Manhattan Hotel. A deep cleaning fee of $500 will be charged if this policy is violated. Please inform us at the time of your reservation if you have a service dog.

For questions or concerns please text our Virtual Front Desk at 719-221-0055. The Virtual front Desk has limited hours of operation, open from 9 am – 7 pm. Quiet hours are from 10pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given. If you are experiencing an after hour emergencies, and do not feel comfortable please call the police. To attempt to contact our Staff after hours please text the Front Desk, followed by calling the phone, leaving a message and calling back within 30 seconds from the same number and leave a second message. This will prompt the phone to ring.

The Manhattan Hotel is a smoke free establishment. There is NO smoking of any kind in the rooms, hallway, or patios. A fine of up to $1000 will be issued to anyone breaking this rule!

For guests staying 3 nights or less there is no daily cleaning service. We are happy to refresh towels and take out your trash if requested. For guests staying 4 or more nights, please speak with staff when you arrive to organize your room cleanings.

The plunger is located in the commons area near Room 1. Please return it once finished. Need an Iron? There is an iron and ironing board located in the commons area near Room 1. Please return it once finished. Other supplies such as coffee/tea, creamer, Kleenex, toilet paper, towels, etc. can be found in the commons area near room 1.

**Smart TV Usage Instructions** 1. **Logging In**: - To use the Smart TV, you will need to log into the apps using your personal credentials. - This includes apps such as Hulu, Netflix, and others. 2. **Logging Out**: - Ensure you log out of all apps before the end of your stay. - Logging out is your responsibility to protect your personal information. 3. **Troubleshooting**: - If the TV is not working or connecting to the WiFi, try unplugging the TV and plugging it back in. - This should resolve most connectivity issues.

Please note the Manhattan is located on the second story with no elevator or lift.

Ice is available from the restaurant downstairs or the Pizza Rio upstairs between 11am-8pm. Please bring your ice bucket to the hostess/staff to be filled.

Please do NOT store bikes, skis and equipment in your room/suite. Please lock equpiment in your vehicle or on the bike racks avaiable by the Hotel entrance.

All of our rooms offer River front views. Rooms 1-5 are all similar. There is a vaulted ceiling. Room 1 is the largest as you drop to room 5 the vaulted ceiling drops. Rooms 1-5 all offer private river front balcony’s with bistro seating.

All of our guest rooms come with Private Shower and Bathrooms, with shampoo, conditioner, bodywash, hand soap, lotion and hairdryers, A/C & Heat, Mini-fridge, Coffee Maker, microwaves, Smart-TV, WIFI and Private Balconies with Bistro seating.