Frequently asked questions
Check-in / Check-out
A four-digit code will be texted the day of check-in to your cell phone number provided at time of booking. This 4-digit code will grant access to your Hotel Room only.
Check-out: 11:00 am
Check-in: 3:00 pm.
Your code will expire at that time.
No further steps required to complete your check-out.
Do you offer early check-in or late check-outs?
We do our best to accommodate these requests, please email us at email@example.com to arrange this special request prior to check in.
Quiet hours are from 10pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given.
Where is the enterance to the Manhattan Hotel
The Manhattan Hotel entrance is located at 228 N F Street. Enter through the Yellow door on F street.
The 4-digit access code will be sent to your cell phone number provided at time of booking. Please note this 4-digit code is NOT the same access code as your room #.
What if the Yellow Door will not open? There is an additional entrance located between Vibes Shop & Chill Ice Cream down the walkway.
What if you did not receive a text. Please text us @ 719-221-0055 your cell phone number, reservation name, and booking details. We will be glad to assist you.
Manhattan Hotel Virtual Front Desk
We do not have a Front Desk. Our virtual front desk is open from 9am-7pm. If you need assistance please text us at (719) 221-0055
For non-emergancy questions please email us at firstname.lastname@example.org.
Where to Park
We recommend visiting City of Salida Public Parking
Loading/ Unloading on F Street in front of The Manhattan Hotel/Boathouse.
There is 2-hour parking along F Street.
For overnight parking we suggest parking at the Boat ramp on the backside of the Hotel on G street & Sackett street.
What is the WIFI
The WIFI network is "Boathouse Cantina" no password is required.
The Manhattan Hotel is a smoke free establishment. There is NO smoking of any kind in the rooms, hallway, spa deck or patios.
We love our furry friends, however, there is a No Pets allowed Policy at the Manhattan Hotel. A deep cleaning fee of $500 will be charged if this policy is violated.
For guests staying 3 nights or less there is no daily cleaning service. We are happy to refresh towels and take out your trash if requested.
For guests staying 4 or more nights, please speak with staff when you arrive to organize your room cleanings.
The plunger is one located in the commons area near Room 1. Please return it once finished.
Need an Iron? There is an iron and ironing board located in the commons area near Room 1. Please return it once finished.
Looking for extra coffee/tea ect. This can also be found in the commons area.
Is there an Elevator?
Please note the Manhattan is located on the second story with no elevator or lift.
Where is Ice Loated
Ice is available from the restaurant downstairs between 11am-8pm. Please bring your ice bucket to the hostess/staff to be filled.
Smart TV – YouTube TV is supplied by Manhattan. If the TV is not working/connecting to the WIFI, please unlug the TV and plug it back in, that should fix the issue.
Note you may log into any of the other apps, HULU, Netflix ect. Logging out is your responsibility.
Any and all cancellation situations (that are not the responsibility of our hotel) are treated as any other (including, but not limited to, health issues, weather, work or family problems, forest fires, strikes, acts of God, etc.). Please bear these possibilities in mind prior to purchasing your reservation, but also understanding that last-minute cancellations often prevent other customers from booking rooms.
• Reservations can be cancelled 8 days prior for a full refund.
• Reservations cancelled between 7 days - 48 hours will not be charged the remaining 50% balance.
• Cancellations within 48 hour notice will be charged in full and no refunds will be given past this cut off date. Guest who wish to check-out prior to their original check out date will not be eligible for a refund or credit.
Please bring your own lock to store Bikes & Ski equpiment on the spa Patio. For bikes, skis and snowboards as these and similar items are NOT allowed in your room/suite.
River Front Patios
All of our rooms offer River front views. Rooms 1-5 are all similar. There is a vaulted ceiling. Room 1 is the largest as you drop to room 5 the vaulted ceiling drops. Rooms 1-5 all offer private river front balcony’s with bistro seating. The King Suite or Room 6, has 2 large sliding door that open to a large patio facing upstream with patio seating and lounge chairs.
All of our guest rooms come with Private Shower and Bathrooms, A/C & Heat, Mini-fridge, Coffee Maker, Smart-TV, WIFI and Private Balconies with Bistro seating.
What is my access code / self check-in
All Access codes are sent out via text to the phone number on file when booking the reservation day of check-in prior to 3pm.
-If you have booked your room same day as check in. Please text 719-221-0055 your name, reservation # and that you have not received your code and we will promplty send that infomation over.
-If you have not received your code by 3pm check-in, Please text 719-221-0055 your name, reservation # and that you have not received your code and we will promplty send that infomation over as well as confirm the phone we had on file and ensure why you did not receive your code.
-If you did not
After Hour Emergencies
For questions or concerns please text our Virtual Front Desk at 719-221-0055. The Virtual front Desk has limited hours of operation, open from 9 am – 7 pm. Quiet hours are from 10pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given.
If you are expericing an after hour emergencies, and do not feel comftarble please call the police.
To attempt to contact our Staff after hours please text the Front Desk, followed by calling the phone leave a message and call back within 30 seconds from the same number and leave a second message. This will prompt the phone to ring.